Shipping Policy

Shipping Policy

At EliteBay Ltd, we aim to deliver your order quickly and securely through our trusted fulfillment center, using Royal Mail Tracked 48 for all UK orders. Please read our shipping policy for more details:

Order Processing

  • Orders are processed within 1 business days (Monday through Friday, excluding holidays).

  • Once your order is processed and shipped, you will receive an email notification with your Royal Mail Tracked 48 tracking details, allowing you to monitor your shipment.

Shipping Methods

  • UK Shipping: All UK orders are shipped via Royal Mail Tracked 48, ensuring your package is tracked and delivered securely.

    • Royal Mail Tracked 48: This service is delivered within 1-2 business days, with 90% of orders delivered the next day from the date of shipment.

Shipping Costs

  • Free Shipping: We offer free standard shipping on all UK orders over £70.

  • Standard Shipping: For orders under £70, the shipping cost for Royal Mail Tracked 48 is £3.99

  • Expedited Shipping: Unfortunately, we do not offer expedited shipping options at this time.

Delivery Times

  • Royal Mail Tracked 48: While delivery typically takes 1-2 business days from the date of shipment, 90% of orders are delivered the next day. However, please note that delivery times can vary depending on the destination or any unforeseen delays.

Order Tracking

  • Once your order is dispatched, we will send you a Royal Mail Tracked 48 tracking number via email.

  • You can track your order directly on the Royal Mail website using the provided tracking number.

  • If your tracking number is not working, please allow up to 48 hours for the system to update.

Shipping Delays

  • While we strive for timely deliveries, please be aware that shipping delays may occur due to factors beyond our control, such as high demand, weather conditions, or issues with the carrier.

  • If your order has been delayed beyond the expected delivery time, please contact us through our Contact Us page, and we will assist you.

Lost or Damaged Shipments

  • If your order is lost or damaged during shipping, please contact us immediately through our Contact Us page. We will work with Royal Mail to resolve the issue and provide a solution, including a possible refund or replacement.

Incorrect Shipping Address

  • Please ensure that the shipping address entered at checkout is accurate. We are not responsible for delays or issues caused by incorrect addresses provided at the time of purchase.

  • If you notice a mistake in your shipping address after placing the order, please contact us as soon as possible through our Contact Us page to correct the address before your order is shipped.

Returns and Exchanges

  • For more information on returns and exchanges, please refer to our Return Policy.